Comments for Jon Furniss http://jonfurniss.wordpress.com Hopes, dreams, sadness, stories, and some cool links Tue, 08 Jul 2008 00:24:11 +0000 http://wordpress.com/ hourly 1 Comment on Correspondence with Robert Stephens by Andrew Schatz http://jonfurniss.wordpress.com/2008/02/09/correspondence-with-robert-stephens/#comment-201 Andrew Schatz Tue, 08 Jul 2008 00:24:11 +0000 http://jonfurniss.wordpress.com/?p=54#comment-201 Robert Stephens, Hopefully after reading this, your response will be you having concern? I am writing concerning difficulties and disputes with your Kennesaw, Georgia Best Buy retail store. Specifically regarding Management as well as your Geek Squad operations. Deceit, lies and most of all the trust lost when someone from their company speaks! May 18th, 2008, Sunday afternoon went to your Kennesaw, Georgia location. After speaking with Geek Squads " Nate Budde" , whom at that time did a fantastic job securing my faith and trust regarding the recovery of pictures on a hard-drive (HP Computer) which was (Blue Screening) yet with the error codes, ability to go further obtaining these pictures. My concern was investing $400 in a computer which I explained would purchase a new one if cannot obtain pictures. However in the event pictures were able to obtain, then and only then would they install (New Hard-Drive) purchased that same day. Making the necessary adjustments ($471) estimate they discounted the amount to ($369) upon evidence of hard-drive and pictures needing off old existing, Only at that time I would make the decision to have them go ahead performing the work, tasks if needed. Otherwise in the event information and pictures would not be accessible then and only then would I venture forward making the new purchase while holding off installing anything prior to contacting me directly for making the next step, decision. Twenty-Two phone calls, emails and attempts were made over the past 49 days. Finally receiving an email explaining that work completed. Happily and thinking finally would get our old computer back and pictures of our children.... To my dismay, this is not the situation and consequently tasks not performed, discussed and completed. Having a phone message from Keith Hall (Geek Squad) Badge carrying whatever his level indicated...making everything much more difficult and ended up with him disconnecting the call beyond my control. Having never had ANYONE disconnect or speak to me as such...being I am YOUR customer who paid in-advance. Leaving me with the ever lasting impression why not to buy or purchase items from Best Buy. Never referring ANYONE to GEEK SQUAD! I am requesting making the repairs as stated, completing the job and all tasks. That is really all I wanted. Not this or anything for free. Also not wanting to feel over charged to the maximum! Refunding ALL monies in FULL per my request. Best Buy in connection with Geek Squad did not perform duties, follow precise instructions while taking my family's memories into consideration. Avoiding me and their duties for over 48 days while performing work which was requested not be complete pertaining to this transaction and me as your customer. Many many calls, emails gone unanswered. I make no apologies, it should be you Best Buy, Geek Squad embarrassed and shocked learning of these events. Which I tried making peace with all the above mentioned. They just were persistent not to refund, listen or care enough on what is right, making the right decision. Losing a customer over such a little amount of money, knowing you failed yourselves, your customer and all the above. In the end, hope this was all worth it? Best Buy, Geek Squad will fail at business unless you always take care of number one "Your Customer". Best regards, Andrew Schatz Robert Stephens,

Hopefully after reading this, your response will be you having concern? I am writing concerning difficulties and disputes with your Kennesaw, Georgia Best Buy retail store.

Specifically regarding Management as well as your Geek Squad operations. Deceit, lies and most of all the trust lost when someone from their company speaks!

May 18th, 2008, Sunday afternoon went to your Kennesaw, Georgia location. After speaking with Geek Squads ” Nate Budde” , whom at that time did a fantastic job securing my faith and trust regarding the recovery of pictures on a hard-drive (HP Computer) which was (Blue Screening) yet with the error codes, ability to go further obtaining these pictures.

My concern was investing $400 in a computer which I explained would purchase a new one if cannot obtain pictures. However in the event pictures were
able to obtain, then and only then would they install (New Hard-Drive) purchased that same day.

Making the necessary adjustments ($471) estimate they discounted the amount to ($369) upon evidence of hard-drive and pictures needing off old existing, Only at that time I would make the decision to have them go ahead performing the work, tasks if needed. Otherwise in the event information and pictures would not be accessible then and only then would I venture forward making the new purchase while holding off installing anything prior to contacting me directly for making the next step, decision.

Twenty-Two phone calls, emails and attempts were made over the past 49 days. Finally receiving an email explaining that work completed. Happily and thinking finally would get our old computer back and pictures of our children….

To my dismay, this is not the situation and consequently tasks not performed, discussed and completed. Having a phone message from Keith Hall (Geek Squad) Badge carrying whatever his level indicated…making everything much more difficult and ended up with him disconnecting the call beyond my control. Having never had ANYONE disconnect or speak to me as such…being I am YOUR customer who paid in-advance. Leaving me with the ever lasting impression why not to buy or purchase items from Best Buy. Never referring ANYONE to GEEK SQUAD!

I am requesting making the repairs as stated, completing the job and all tasks. That is really all I wanted. Not this or anything for free. Also not wanting to feel over charged to the maximum! Refunding ALL monies in FULL per my request. Best Buy in connection with Geek Squad did not perform duties, follow precise instructions while taking my family’s memories into consideration. Avoiding me and their duties
for over 48 days while performing work which was requested not be complete pertaining to this transaction and me as your customer. Many many calls,
emails gone unanswered. I make no apologies, it should be you Best Buy, Geek Squad embarrassed and shocked learning of these events. Which I tried
making peace with all the above mentioned. They just were persistent not to refund, listen or care enough on what is right, making the right decision.

Losing a customer over such a little amount of money, knowing you failed yourselves, your customer and all the above. In the end, hope this was all worth it? Best Buy, Geek Squad will fail at business unless you always take care of number one “Your Customer”.

Best regards,

Andrew Schatz

]]> Comment on If you go to BestBuyCares.com and leave a comment with the word “innuendo” used in a sentence and my name, I get a free lunch. (a receipt is needed) by Judy Lazzara http://jonfurniss.wordpress.com/2007/11/07/if-you-go-to-bestbuycarescom-and-leave-a-comment-with-the-word-innuendo-and-my-name-used-i-get-a-free-lunch-a-receipt-is-needed/#comment-199 Judy Lazzara Mon, 23 Jun 2008 03:14:05 +0000 http://jonfurniss.wordpress.com/2007/11/07/if-you-go-to-bestbuycarescom-and-leave-a-comment-with-the-word-innuendo-and-my-name-used-i-get-a-free-lunch-a-receipt-is-needed/#comment-199 We were having trouble with out month old HD tv last Friday. We were frustrated and Comcast said they wouldn't come out for 5 days. We were not getting a picture and they were not giving us any satisfaction or help. When we called the Geek Squad from the Best Buy in Downers Grove, IL, they made the time to come out and help us with the problem. They even managed to get us reception until we get a new box from Comcast. We really appreciated their kindness and prompt service. Thanks Mike and his fellow worker! We were having trouble with out month old HD tv last Friday. We were frustrated and Comcast said they wouldn’t come out for 5 days. We were not getting a picture and they were not giving us any satisfaction or help. When we called the Geek Squad from the Best Buy in Downers Grove, IL, they made the time to come out and help us with the problem. They even managed to get us reception until we get a new box from Comcast. We really appreciated their kindness and prompt service. Thanks Mike and his fellow worker!

]]> Comment on If you go to BestBuyCares.com and leave a comment with the word “innuendo” used in a sentence and my name, I get a free lunch. (a receipt is needed) by Addison http://jonfurniss.wordpress.com/2007/11/07/if-you-go-to-bestbuycarescom-and-leave-a-comment-with-the-word-innuendo-and-my-name-used-i-get-a-free-lunch-a-receipt-is-needed/#comment-195 Addison Tue, 03 Jun 2008 16:44:12 +0000 http://jonfurniss.wordpress.com/2007/11/07/if-you-go-to-bestbuycarescom-and-leave-a-comment-with-the-word-innuendo-and-my-name-used-i-get-a-free-lunch-a-receipt-is-needed/#comment-195 On 6/2/08 I purchased a new Nikkon digital camera. The sales person Mi Mi, was just GREAT. She was very helpful. She supplied just the right amount of personal attention and information about the product that I needed. Thank you Mi Mi. On 6/2/08 I purchased a new Nikkon digital camera.
The sales person Mi Mi, was just GREAT.
She was very helpful. She supplied just the right amount of personal attention and information about the product that I needed.
Thank you Mi Mi.

]]> Comment on If you go to BestBuyCares.com and leave a comment with the word “innuendo” used in a sentence and my name, I get a free lunch. (a receipt is needed) by Detroit http://jonfurniss.wordpress.com/2007/11/07/if-you-go-to-bestbuycarescom-and-leave-a-comment-with-the-word-innuendo-and-my-name-used-i-get-a-free-lunch-a-receipt-is-needed/#comment-194 Detroit Fri, 23 May 2008 06:32:05 +0000 http://jonfurniss.wordpress.com/2007/11/07/if-you-go-to-bestbuycarescom-and-leave-a-comment-with-the-word-innuendo-and-my-name-used-i-get-a-free-lunch-a-receipt-is-needed/#comment-194 We are what we repeatedly do. We are what we repeatedly do.

]]> Comment on If you go to BestBuyCares.com and leave a comment with the word “innuendo” used in a sentence and my name, I get a free lunch. (a receipt is needed) by Saundra Stanford http://jonfurniss.wordpress.com/2007/11/07/if-you-go-to-bestbuycarescom-and-leave-a-comment-with-the-word-innuendo-and-my-name-used-i-get-a-free-lunch-a-receipt-is-needed/#comment-191 Saundra Stanford Sat, 17 May 2008 06:39:33 +0000 http://jonfurniss.wordpress.com/2007/11/07/if-you-go-to-bestbuycarescom-and-leave-a-comment-with-the-word-innuendo-and-my-name-used-i-get-a-free-lunch-a-receipt-is-needed/#comment-191 I brought my laptop to store 1062 to the geek squad for some personal attention and met STEVE. He very politely solved all the problems I was having and explained the solutions in a language I could understand. There were no innuendos made as to my age or lack of knowledge in the computer. I left the store feeling a lot better than when I went in. Thank you very much Steve I brought my laptop to store 1062 to the geek squad for some personal attention and met STEVE. He very politely solved all the problems I was having and explained the solutions in a language I could understand. There were no innuendos made as to my age or lack of knowledge in the computer. I left the store feeling a lot better than when I went in. Thank you very much Steve

]]> Comment on Cinematic Adventures : Speed Racer! by jonfurniss http://jonfurniss.wordpress.com/2008/05/13/cinematic-adventures-speed-racer/#comment-187 jonfurniss Tue, 13 May 2008 17:18:19 +0000 http://jonfurniss.wordpress.com/?p=112#comment-187 He is a demon on wheels! He is a demon on wheels!

]]> Comment on What I Wrote While Half Asleep in Math Class Today by Joyceline http://jonfurniss.wordpress.com/2008/04/30/what-i-wrote-while-half-asleep-in-math-class-today/#comment-183 Joyceline Thu, 01 May 2008 14:59:51 +0000 http://jonfurniss.wordpress.com/?p=107#comment-183 If funnies are blurry, then blunnies are furry... or bunnies are flurry... or maybe funnies are burry? You confuse me, Jonathan! If funnies are blurry, then blunnies are furry… or bunnies are flurry… or maybe funnies are burry? You confuse me, Jonathan!

]]> Comment on Surprise! by PandaFaceee http://jonfurniss.wordpress.com/2008/04/29/surprise/#comment-180 PandaFaceee Wed, 30 Apr 2008 15:55:19 +0000 http://jonfurniss.wordpress.com/?p=105#comment-180 Bad-ass giggly schoolgirl smile FTW! Bad-ass giggly schoolgirl smile FTW!

]]> Comment on The Best of My Bookmarks: Part I by Marisa http://jonfurniss.wordpress.com/2008/04/29/the-best-of-my-bookmarks-part-i/#comment-179 Marisa Tue, 29 Apr 2008 18:27:37 +0000 http://jonfurniss.wordpress.com/?p=104#comment-179 how the hell can you get bored of stumbling? you cant. its that simple. another good website is onesentence.org how the hell can you get bored of stumbling? you cant. its that simple.

another good website is onesentence.org

]]> Comment on If you go to BestBuyCares.com and leave a comment with the word “innuendo” used in a sentence and my name, I get a free lunch. (a receipt is needed) by sonya http://jonfurniss.wordpress.com/2007/11/07/if-you-go-to-bestbuycarescom-and-leave-a-comment-with-the-word-innuendo-and-my-name-used-i-get-a-free-lunch-a-receipt-is-needed/#comment-173 sonya Fri, 25 Apr 2008 20:35:32 +0000 http://jonfurniss.wordpress.com/2007/11/07/if-you-go-to-bestbuycarescom-and-leave-a-comment-with-the-word-innuendo-and-my-name-used-i-get-a-free-lunch-a-receipt-is-needed/#comment-173 I went 2 best buy 2 buy some music and found the greatest deal on a kenny rogers tin can. I was very disappointed 2 find that there was no tin can special of great hits for Michael McDonald please place a tin can of hits there in best bur for him. I will buy it. If you only send one tin full of m. McDonald pleasr put my name on it email or call me and i'll be there 2 pick it up ASAP. And Dan the cashier thanks so much 4 your help and pointing out that i could make request/comment on this website. Thanks 2 U BEST BUY 4 considering my desired request for M. MCDONALD TIN CAN SPECIAL BUY. I went 2 best buy 2 buy some music and found the greatest deal on a kenny rogers tin can. I was very disappointed 2 find that there was no tin can special of great hits for Michael McDonald please place a tin can of hits there in best bur for him. I will buy it. If you only send one tin full of m. McDonald pleasr put my name on it email or call me and i’ll be there 2 pick it up ASAP. And Dan the cashier thanks so much 4 your help and pointing out that i could make request/comment on this website. Thanks 2 U BEST BUY 4 considering my desired request for M. MCDONALD TIN CAN SPECIAL BUY.

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